Welcome to Riders Rent. These Terms of Service ("Terms”) constitute a legally binding agreement between you ("User,” "you,” or "your”) and Riders Rent, LLC ("Riders Rent,” "we,” "us,” or "our”). These Terms govern your use of our website, services, and platform, accessible via www.ridersrent.com (the "Platform”).

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using the Platform.

Riders Rent® and Rent Ride Return™ are trademarks of Riders Rent, LLC. Unauthorized use is strictly prohibited.

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1. Platform Overview

Riders Rent provides a peer-to-peer online marketplace for the rental and sale of equestrian show apparel, accessories, and related items. Users may list, rent, or purchase items via the Platform. Riders Rent is not the owner, manufacturer, or seller of the items listed and does not guarantee the quality, safety, legality, or condition of any item.

2. Eligibility and Account Requirements

You must be at least 18 years old and capable of entering into legally binding agreements to use the Platform. By registering for an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Be responsible for all activity under your account
• Notify Riders Rent immediately of any unauthorized use

Riders Rent reserves the right to verify user identity and may suspend or restrict accounts during verification or investigation of suspected violations.

3. User Obligations

3.1 General Conduct

• Comply with all applicable laws
• Do not violate any third-party rights
• Do not use the Platform for unlawful, fraudulent, or harmful purposes
• Do not attempt unauthorized access to data or systems

3.2 Renters’ Responsibilities

• Maintain items in the condition received
• Return items by the agreed date
• Items not returned within 7 days are deemed stolen
• No alterations or modifications allowed; violators charged full replacement value
• Renters are liable for damage, loss, or late return
• Chargebacks or payment failures are subject to legal collection

3.3 Owners’ Responsibilities

• Ensure items are clean, wearable, and accurately described
• Ship on time
• Handle disputes promptly and professionally

3.4 Off-Platform Transactions

Users may not solicit, negotiate, or complete transactions outside Riders Rent. Violations may lead to suspension, bans, and penalties.

3.5 Platform Moderation

Riders Rent may edit or remove listings that violate these Terms or appear unsafe, inaccurate, or misleading.

4. Payment and Fees

4.1 Payment Processing

Payments are processed via Stripe, PayPal, or Affirm. By using Riders Rent, you agree to their terms. Riders Rent does not store payment data.

4.2 Service Fees

A non-refundable service fee applies to each transaction.

4.3 Late or Non-Returns

Items returned more than 7 days late will be charged full replacement value and treated as unreturned.

4.4 Replacement Value

The replacement value equals the item’s fair market or original retail value.

4.5 Taxes

Users are responsible for any applicable taxes. Riders Rent does not provide tax advice.

4.6 Payout Holds

Riders Rent may pause payouts during disputes, investigations, or policy violations.

5. Cancellations and Refunds

5.1 No Refund for Sizing

Riders Rent does not issue refunds for sizing issues. Renters must review measurements provided by the owner.

6. Shipping, Returns, and Condition

6.1 Late Shipment by Owner

Renters may cancel if owners fail to ship on time. Repeat violations may result in suspension.

6.2 Non-Return by Renter

Items not returned within 7 days are considered unreturned and charged at full replacement value.

6.3 Lost or Damaged Items

Renters are responsible for loss or damage beyond normal wear. Documentation may be required for claims.

6.4 Prohibited Items

No counterfeit, dangerous, illegal, or unsanitary items may be listed.

6.5 Counterfeit or Misrepresented Items

Owners may not list counterfeit or misleading items. Violations may result in a $250 fine per infraction, removal, or permanent ban after three offenses.

Renters must report suspected counterfeit items within 48 hours of delivery.

7. Insurance and Risk Disclosure

Insurance is available via Shippo and XCover. Riders Rent does not guarantee coverage unless explicitly selected.

8. Limitation of Liability

Riders Rent is not liable for damages, injuries, or service interruptions. The Platform is provided "as is” without any warranty of merchantability or fitness for a particular purpose.

9. Indemnification

You agree to indemnify Riders Rent for claims arising from your use of the Platform, items listed, or violations of these Terms.

10. Termination

Riders Rent may suspend or terminate access at any time. Users remain responsible for prior obligations.

11. Dispute Resolution

All disputes shall be resolved by binding arbitration in the State of Indiana. Class action waivers apply.

12. Modifications

We reserve the right to update these Terms at any time. Continued use signifies acceptance of updated Terms.

13. Privacy and Data Use

Use of the Platform is also governed by our Privacy Policy.

14. Contact Us

Questions? Email us at info@ridersrent.com